Frequently asked questions
What is the return policy?
Last updated: October 18, 2026
Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.
You can request cancellation or removal of items from your order for 15 minutes after the order is placed. Cancellations are only accepted through store contact.
Contact
To ask about an exchange or report damaged items, please contact us at anihuagifts@gmail.com.
Are any purchases final sale?
Similar to our return policy, all purchases are final sale unless cancelled within 15 minutes of purchasing.
When will I get my order?
Currently, all products are pre-orders. Orders will be shipped starting Early December.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are your products official/authentic?
Yes, they are all authentic. Unless specifically stated as unofficial, all products are officially licensed.
How much does shipping cost? Is there a free shipping option?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We offer free Standard shipping on U.S. orders of $70 USD or more. Unfortunately, Express and International shipping are not included at the moment.
If there's a product/series I want that is not listed, can I request it?
Absolutely! We started up our store to allow fans who may have not as easy access to certain series/products, and therefore would love to always get recommendations or hear what customers would like!
Feel free to reach us through email or our social media handles and shoot us a message! Depending on quantity and demand, we will do our best to see if we can get the product.
What if my item arrives damaged or incorrect?
Please contact us immediately if your item(s) arrived damaged or incorrectly. When contacting us, please message us the condition of the parcel when it first arrived and send us pictures of the parcel, including shipping label. We will do our utmost to review quickly and figure out a solution for you.
Contact email: anihuagifts@gmail.com
Are custom duties and import taxes included?
For orders shipping to Canada, applicable import duties are included in the product prices shown. For other international destinations we currently serve, applicable duties are added at checkout. Taxes may be included in displayed prices or added at checkout, depending on your destination.
These orders ship with duties prepaid, so you generally won’t need to pay import duties again on delivery. If you receive an unexpected customs payment request, please contact us at anihuagifts@gmail.com so we can help.